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Emergency alert device recalled due to possibility of not alerting authorities

FORT WAYNE, Ind. (WPTA21) — A device designed to alert authorities in the event of an emergency is being recalled because the call button can fail.

The Consumer Product Safety Commission said the recall involves Lively Mobile Plus model GCR4 emergency alert devices. The device is worn on a magnetic lanyard around a consumer’s neck for fall detection or clips onto a consumer’s purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.

The devices are silver and black and have “GreatCall” printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device.

Anyone with the recalled device should stop using them and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.

People can contact GreatCall at 800-359-1791 from 5 a.m. to 8 p.m. PT daily, email at or online at and click on Product Support for more information.

Jacob Burbrink

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