DIGGING DEEPER: ABC21 uncovers thousands of complaints about Red River drivers

FORT WAYNE, Ind. (WPTA 21) – In the eight months Red River Waste Solutions has been collecting trash in Fort Wayne, thousands have called and keep calling 3-1-1 to complain about missed pick-ups.

But as we found out, folks in Fort Wayne are complaining about more than just uncollected trash.

ABC21 dug deeper, filing a public records request for complaints about Red River drivers, uncovering more than 1,700 complaints.  

Some homeowners called about drivers using profanity, blocking traffic to talk to other drivers, distracted driving, and even blowing through stop signs.

"Once Red River took over, it’s just a hit or miss," said Erika Bradfield.

Bradfield says she’s also frustrated after Red River drivers rummaged through her trash, only collecting part of it, and leaving the rest.

She caught it on video and shared it on Facebook. 

"I was just shocked with what I saw," she said. "That initially was why I posted it because, I was like, people are not going to believe this."

We reached out to Red River officials for a response regarding complaints about their drivers.

They declined our request for an on camera interview.

Instead, a spokesman sent ABC21 the work contract drivers are supposed to sign.

It states some incidents may result in termination, including conflict with a customer, poor or slow performance, or any foul or abusive language or behavior. 

Kayla Stewart

Kayla Stewart

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